Relocating a Call Center Essay -- Project Management, Planning, Costs,

Part A: The case describes the activities of a hypothetical roadside assistance organisation that is considering the relocation of its call centre from an existing base in the West Midlands of England to a location in Mumbai in western India. Time Every activity of this project includes the time about how long the activity will be taking place. For example, the business plan is expected to take four working weeks, the presentation meeting is expected to be completed in one day and so on. Therefore, time is one of the considerations which might be taken into account in deciding this project. Cusworth and Franks (2007) said the actual progress has to match or beat planned progress. The activities of the project must be finished before or on the planned time. The time management is beneficial to the project for deciding what should be done and not done. The most important function of the time management is regarding the planning as a reminder and guideline (Time Management, n.d.). Regarding the time as a neutral resource can help the project managers to grasp the present rather than lose the past or the future. The managers should make account of time to achieve the goals. For the analysis which might take place as part of the decision there will be some uncertainty risks. As for the time in this case, there might be different kinds of risks. Cusworth and Franks (2007) consider that the common risk to projects is failure to start work on time. For example, if the negotiation in this case has communication problems or the suggestions between the overseas group and the potential vendors in Mumbai cannot reach an agreement. Consequently, It maybe lasts for more than two weeks which can lead to the delays. The factors can place the... ...tivity 5 about ï ¿ ¡150 per day and it could be crashed by 5 days. Firstly, the original number of working days required to complete the project is from 148days to 147days, the cost should be increased ï ¿ ¡150 in one day and add the cost of activity 1 about ï ¿ ¡100 which totally about ï ¿ ¡250. Then the critical path also hold the line as 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 14, 20, 21. Secondly, the days will be reduced sequentially from 147days to 146 days. Then the cost will be rise to ï ¿ ¡400 (ï ¿ ¡150 + ï ¿ ¡150 +ï ¿ ¡100). The critical path keep the 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 14, 20, 21. If we continue to reduce the number of working days from 147days to 146days, therefore, the cost will be reached at ï ¿ ¡550 which exceeds ï ¿ ¡500. Finally, the crashed days can be decided by three days and the cost is ï ¿ ¡400. According to the analysis, the critical path always keep the same.